Questions and Answers

Shipping destinations:

• We ship both locally and worldwide.

Shipping times and cost :

• Shipping time might vary depending on location, shipment method and other factors.
• All of our shipping is free despite our very high volume, we do our best to keep you from having to pay shopping fees.
• Shipping can take 24 to 48 business hours.
• Delivery times go as follows :

US : 5 to 12 business days
UK : 5 to 10 business days
Australia and New Zealand : 6 to 13 business days
Canada : 7 to 14 business days
Europe : 8 to 14 business days
Other countries : 10 to 20 business days

You can select your preferred payment method at checkout.

• VISA, MASTERCARD AMEX and debit payment
• PAYPAL
• Apple Pay

We do our business in USD so you will see the amount of order switch to USD at the last step of the checkout process but do not worry, it will be converted to your currency before being  taken from your bank account.

Please contact us at info@themamajill.com if you have any questions on this process.

Simply add as many items as you wish to your shopping cart while browsing our store. 

Once you want to proceed with the order - do so by going to the cart and clicking "checkout". 

Follow the instructions by providing us with delivery information and select payment method the for goods.

Our support team is always happy to guide you at any step!

All the prices include taxes.

You might have to pay additional fees upon reception depending on your domestic policies.

Your full satisfaction is important to us. We offer a 30-day Return & Exchange Policy:

• If a product gets damaged or was faulty upon delivery - we offer 100% refund.
• We have a 90-day Return & Exchange Policy, from the day the item is received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@themamajill.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Please also include a picture of the unwanted item.
• We will provide you with a return label. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages".
• Once received, the item is inspected and you are sent a confirmation email notifying you about the status of the refund.
• If the refund is approved, it will be processed and a credit will  be applied to your credit card or to the original payment method.